The agreement
These terms are an agreement between you and Platinum Services LLC, doing business as Platinum Wireless, for our website, phone lines, text messaging and software. By using our services you agree to these terms.
Your service
Lifeline service is available to eligible households under the federal program rules, one benefit per household. Business lines and software are provided on the plan you choose and renew until you cancel. You may cancel any time by calling 877-803-0909.
Using lines and texting the right way
Business customers text only people who have given consent, honor every STOP request, identify their business in their messages, and follow carrier rules and the law. Spam, fraud, harassment and unlawful content are not allowed and may lead to the line being paused.
Text message program
Platinum Wireless sends account, application and service messages to customers who opted in. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help, or call 877-803-0909. Carriers are not liable for delayed or undelivered messages.
Payments, changes and contact
Paid plans are billed in advance through our secure card processor. We may update these terms and will post the new date on this page. Questions: 877-803-0909, info@platinumwirelessusa.com, or Platinum Services LLC, 2024 Swift Ave #206, Kansas City, MO 64116.