Your privacy
This policy explains how Platinum Services LLC, doing business as Platinum Wireless, collects, uses and protects your information when you use our website, apply for service, or receive our calls and text messages.
What we collect
We collect the information you give us: your name, address, phone number, email, date of birth, and the documents needed to confirm Lifeline eligibility or open a business account. We also keep records of calls, texts and payments needed to provide and bill your service.
How we use it
We use your information to check eligibility, provide and support your service, send account and service messages you agreed to receive, take payments, meet legal and program requirements, and prevent fraud.
Mobile numbers and text messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We send text messages only to people who opted in. Reply STOP to stop messages and HELP for help. Message frequency varies. Message and data rates may apply.
Who we share with
We share information only with the service providers who help us run your service, such as phone carriers, payment processors and the program administrators that confirm Lifeline eligibility, and only as needed for that work, or when the law requires it. We never sell your information.
Keeping it safe and your choices
We protect your information with secure systems and limited access. You may ask to see, correct or close your information at any time by calling 877-803-0909 or emailing info@platinumwirelessusa.com. Mail: Platinum Services LLC, 2024 Swift Ave #206, Kansas City, MO 64116.